Service Agreement

Terms & Conditions

Last updated: October 2026 · Please review these terms carefully before uploading documents or partnering as a print shop.

Key Terms Summary

1-Hour Token WindowCounter tokens are active for 60 minutes for counter verification. Once printed, the timer stops automatically.

Local Shop FulfillmentOrders are printed on physical printers at your chosen local print shop and collected directly at the shop counter.

Lawful Use & ContentUsers must own or have permission to print documents. Prohibited, unlawful, or infringing files are strictly barred.

Transparent PricingPricing rules are set directly by partner shops per page (B&W/Color/Duplex). All totals are shown before payment.

1. Acceptance of Terms

By visiting, accessing, or using Printiva (accessible at printiva.in or via partner shop QR codes), you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree to these terms, please do not use our services.

2. Service Description

Printiva is a technology platform that connects customers with local print shops. Customers upload files from their smartphones or laptops, configure print options (copies, page ranges, color mode, duplex), and generate a digital Token Number.

The shopkeeper receives the print order on their Windows Desktop Agent and approves it for instant printing on their connected physical printer.

3. Token Numbers & 1-Hour Expiration

Counter Orders: Tokens generated for "Pay at Counter" have a validity window of 1 hour (60 minutes).
Automatic Timer Stop: As soon as the shopkeeper approves and physically prints the document, the 1-hour timer stops immediately and marks the token as "Printed / Completed".
Expired Tokens: If a customer does not show up at the shop within 1 hour, the token expires to prevent shop queue clutter. Expired tokens can be refreshed by submitting a new request.

4. User Responsibilities & Content Guidelines

When uploading documents to Printiva, you warrant that:

You hold the legal right or copyright to print the document.
The content does not contain hate speech, defamatory material, obscene imagery, counterfeit currency documents, or material violating Indian laws.
You are solely responsible for verifying your selected print options (page ranges, color vs. black & white, single vs. double sided) before approving payment.

5. Shopkeeper & Partner Obligations

Print shop owners registered on Printiva agree to:

Maintain operational printer hardware, paper stock, and toner for all claimed print jobs.
Ensure confidential handling of customer printouts, destroying misprinted sheets and guarding customer privacy.
Honor listed rates and fulfill approved orders promptly when customers present valid tokens.

6. Payments, Pricing, and Taxes

All prices are denominated in Indian Rupees (INR). Print pricing is determined by each shop according to their configured pricing tiers. Online payments are securely processed via Razorpay. Printiva may charge a nominal platform fee or subscription charge for platform maintenance.

7. Limitation of Liability

Printiva acts as a technology intermediary under Section 79 of the Information Technology Act, 2000. While we strive for 100% platform uptime, Printiva shall not be held liable for local printer mechanical jams, shop power cuts, paper defects, or delays caused by third-party payment gateways.

8. Governing Law & Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or related to these terms shall be subject to the exclusive jurisdiction of the competent courts in India.

Key Terms Summary

1-Hour Token WindowCounter tokens are active for 60 minutes for counter verification. Once printed, the timer stops automatically.

Local Shop FulfillmentOrders are printed on physical printers at your chosen local print shop and collected directly at the shop counter.

Lawful Use & ContentUsers must own or have permission to print documents. Prohibited, unlawful, or infringing files are strictly barred.

Transparent PricingPricing rules are set directly by partner shops per page (B&W/Color/Duplex). All totals are shown before payment.

2. Service Description

The shopkeeper receives the print order on their Windows Desktop Agent and approves it for instant printing on their connected physical printer.

3. Token Numbers & 1-Hour Expiration

Counter Orders: Tokens generated for "Pay at Counter" have a validity window of 1 hour (60 minutes).

Automatic Timer Stop: As soon as the shopkeeper approves and physically prints the document, the 1-hour timer stops immediately and marks the token as "Printed / Completed".

Expired Tokens: If a customer does not show up at the shop within 1 hour, the token expires to prevent shop queue clutter. Expired tokens can be refreshed by submitting a new request.

4. User Responsibilities & Content Guidelines

When uploading documents to Printiva, you warrant that:

You hold the legal right or copyright to print the document.

The content does not contain hate speech, defamatory material, obscene imagery, counterfeit currency documents, or material violating Indian laws.

You are solely responsible for verifying your selected print options (page ranges, color vs. black & white, single vs. double sided) before approving payment.

5. Shopkeeper & Partner Obligations

Print shop owners registered on Printiva agree to:

Maintain operational printer hardware, paper stock, and toner for all claimed print jobs.

Ensure confidential handling of customer printouts, destroying misprinted sheets and guarding customer privacy.

Honor listed rates and fulfill approved orders promptly when customers present valid tokens.