Privacy Policy

1. Introduction

Printiva ("we", "our", or "us") operates the Printiva online digital printing platform, website, and Windows Desktop Agent software. We connect customers who need printouts with local verified print shops through QR code scanning, multi-document configuration, online/counter payments, and automated Windows printing.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, mobile interface, or partner print shop portals.

2. Information We Collect

We only collect the minimum information required to facilitate document printing and order verification:

• Document Files: PDFs, images (JPEG, PNG, WEBP), and documents you upload to configure print settings (pages, color, copies, duplex).
• Order Identifiers & Tokens: Ephemeral token numbers (e.g., Token #3), public order tracking IDs, timestamps, and page breakdown counts.
• Contact & Payment Details: Customer phone number (if provided for WhatsApp order delivery or OTP login), transaction identifiers generated by payment gateways (Razorpay), and billing receipts.
• Shop Partner Information: Shop owner name, business email, store location, connected printer models, and agent authentication tokens.

3. Document Security & Automated Cleanup

Your privacy and document confidentiality are paramount. All file uploads are transmitted over encrypted TLS 1.3 connections to secure object storage.

Once a job is printed, the local agent purges temporary spool files from the shopkeeper's computer. Uploaded document URLs are ephemeral and expire automatically. We maintain strict access control: shopkeepers only receive documents explicitly queued for their shop's printer.

4. Payment Processing with Razorpay

When you make an online payment via UPI, Credit/Debit Card, or Net Banking, your payment is processed directly by Razorpay Software Private Limited, a PCI-DSS certified payment aggregator regulated by the Reserve Bank of India (RBI).

Printiva does not collect, view, or store sensitive financial credentials such as card numbers, CVVs, expiry dates, or UPI PINs.

5. 1-Hour Token Validity & Expiry

Counter print requests generate a 1-hour verification token. Once the token is approved and physically printed by the shopkeeper, the timer stops automatically. If a counter token is abandoned or remains unprinted after 1 hour, it expires and temporary documents are automatically decommissioned.

6. Data Retention & Customer Rights

Under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and DPDP Act, 2023, you have the right to:

• Access the order history and receipts associated with your phone number.
• Request immediate erasure of uploaded files and order records.
• Revoke marketing or WhatsApp communication preferences at any time.

7. Grievance Officer & Contact

In accordance with Information Technology Act, 2000 and rules made thereunder, the Grievance Officer for Printiva can be contacted at: