Fair & Transparent

Cancellation & Refund Policy

Clear, transparent guidelines on order cancellation, printer misprint resolution, and refund processing timelines.

Refund Rules at a Glance

Cancellation Before PrintOrders can be cancelled at any time before the shopkeeper approves and dispatches the document to the physical printer.

Custom On-Demand NatureOnce physical pages have been printed, the order cannot be cancelled as physical paper and toner have been permanently consumed.

Free Re-Print for MisprintsIf your document suffers a paper jam, ink smear, or printer error, the shopkeeper will trigger an instant free Re-Print.

5–7 Day Bank RefundPrepaid orders cancelled due to shop offline or hardware failure are refunded directly to the original UPI / card source within 5–7 business days.

1. On-Demand Printing Characteristics

Printing is a custom, on-demand physical fabrication service tailored specifically to your uploaded files. Each job consumes customized paper sheets, toner, and machine cycles based on your chosen specifications (A4/A3, B&W or Color, duplex mode).

Consequently, once a print job has been printed by the shop's physical printer, cancellation or refund is strictly not feasible unless there was a verifiable mechanical misprint.

2. Order Cancellation Window

Pay-at-Counter Orders: You may cancel an unpaid counter order at any time directly through the tracking page or by asking the shopkeeper to cancel your token before printing.
Online Prepaid Orders: If you paid online via Razorpay, you can request cancellation before the shopkeeper claims and prints the order. Once claimed or printing has commenced, cancellation is locked.

3. Misprints, Paper Jams & Printer Malfunctions

We stand behind quality printouts. If your printed pages encounter any of the following issues:

Paper jam tearing the physical document.
Faint or illegible text caused by low printer toner.
Wrong orientation or missing pages caused by hardware spooling errors.

The shopkeeper will immediately inspect the misprint, mark it as discarded, and click Re-Print to reprint the document for you at zero additional cost. If the printer cannot complete the job, the payment will be refunded in full.

4. Refund Processing & Timelines

Approved online refunds are processed via our payment gateway partner, Razorpay, back to the original method of payment (UPI ID, credit/debit card, or net banking account):

Refund Mode: Original payment source (Bank / UPI / Card)

Processing Window: Initiated within 24 hours of cancellation approval

Bank Credit Timeline: 5 to 7 business days depending on your issuing bank

Deductions: Zero deduction for platform or technical failures

5. How to Request a Refund

To request support or report an unfulfilled order, please contact our support team or reach out to the shop owner:

Provide your Order ID (e.g. #ord_...) or Token Number.
State the shop name and reason for refund (e.g., shop closed, hardware failure).
Email our support desk at support@printiva.in or submit a message via our Contact Page.

Refund Rules at a Glance

Cancellation Before PrintOrders can be cancelled at any time before the shopkeeper approves and dispatches the document to the physical printer.

Custom On-Demand NatureOnce physical pages have been printed, the order cannot be cancelled as physical paper and toner have been permanently consumed.

Free Re-Print for MisprintsIf your document suffers a paper jam, ink smear, or printer error, the shopkeeper will trigger an instant free Re-Print.

5–7 Day Bank RefundPrepaid orders cancelled due to shop offline or hardware failure are refunded directly to the original UPI / card source within 5–7 business days.

1. On-Demand Printing Characteristics

Consequently, once a print job has been printed by the shop's physical printer, cancellation or refund is strictly not feasible unless there was a verifiable mechanical misprint.

2. Order Cancellation Window

Pay-at-Counter Orders: You may cancel an unpaid counter order at any time directly through the tracking page or by asking the shopkeeper to cancel your token before printing.

Online Prepaid Orders: If you paid online via Razorpay, you can request cancellation before the shopkeeper claims and prints the order. Once claimed or printing has commenced, cancellation is locked.

3. Misprints, Paper Jams & Printer Malfunctions

We stand behind quality printouts. If your printed pages encounter any of the following issues:

Paper jam tearing the physical document.

Faint or illegible text caused by low printer toner.

Wrong orientation or missing pages caused by hardware spooling errors.